Thinking about installing a fence? Perhaps it’s for security safety, privacy, or simply to enhance the aesthetics of your home or business. Whatever the reason, finding a company whom you can trust is of utmost importance. Many ask friends, neighbors, or relatives whom they would recommend.
Bob Stewart, co-owner of the Richmond branch of Top Rail Fence, says that referrals are his number one source of new business. There’s a reason that so many of his customers are so quick to recommend Top Rail and he explains it best, “Our focus is on offering exceptional customer service.”
Stewart, who runs the local Top Rail Fence franchise along with Stacey, his wife of 37 years, says that it’s the dedication of his entire team to ensure that each customer receives the best customer service possible. “That’s what makes Top Rail who we are,” he says. And who Top Rail is, is one of the region’s most highly rated fencing companies, having earned five-star ratings from both Google and Angi.com (formerly Angie’s List.) Top Rail Fence has a top rating from the Better Business Bureau, as well.
Stewart is the sort of guy who, rather than using high-pressure sales tactics, is going to provide you with thoughtful, caring consultation. “I’m not really looking to sell them a fence,” he says of his initial visit with a prospective customer. “I first find out why they want a fence. Sometimes, I’ll tell them that a fence is not what they need. I’ve recommended other options such as installing shrubbery, based on what they tell me,” he says.
With almost two decades of experience as an investment banker in his hometown of Rochester New York, before “falling into the fencing industry” fourteen years ago, Stewart is uniquely qualified to help customers appreciate the importance of making decisions that will prove to be a good investment.
He says during the consultative process, he gets a feel for the style of the home or office around which the fence will be installed. “I want the fence to complement the aesthetics of their home.”
Again, using his background in the financial industry, Stewart says he tries to show prospective customers how a new fence will enhance the value of their home. “I can tell them what’s going to be a good value and what is not.”
Whether your needs are for residential, commercial, or agricultural applications, Stewart will give you the information and options needed to ensure that you get the product that will work best for your project. Top Rail Fence offers a variety of wooden fences, including, Southern pine and cedar, as well as chain-link, and aluminum fences. And for those who desire low to no maintenance, check out their vinyl options. Whatever product you choose, you can be confident that Top Rail Fence offers the highest quality products at the most affordable price, even providing financing options when needed.
“Once we make a customer, we want them to be a customer for life,” Stewart concludes. “The goal of our entire team is that of doing the job right the first time. We are dedicated to making sure our customers are happy. That is super important to all of us.”
Learn more about Top Rail Fence. Phone 804-806-4070 or visit online at TopRailFence.com/locations/Richmond.